Last updated: 2026-06-30
Thank you for shopping us. This policy explains how we process, dispatch, and deliver your orders.
Order Processing Time
Orders are processed within 2–7 business days of order confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Orders received before 14:00 (local time) on a business day are eligible for same-day dispatch.
Domestic Shipping
1- For small and light weight items, shipping charges for across Jordan is JD 5.00.
2- For larger and heavy weight items, shipping charges would be vary depending on weight and size, please contact us for shipping estimates.
Transit times are estimates from the date of dispatch, not the date of order. Kahhaleh Establishment For Kitchen & Restaurant Supplies ships from Amman – Jordan.
International Shipping
We offer international shipping for any place in the world, please contact us for shipping charges estimates and arrangements.
Customs & Duties
International customers are responsible for all import duties, taxes, and customs fees charged by their country’s customs authority. These charges are not included in our prices or shipping fees. Kahhaleh Establishment For Kitchen & Restaurant Supplies has no control over these charges and cannot predict their amount.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us at: info@kahhalehjo.com with your order number and, where applicable, photos of the damage. We will work with the carrier to investigate and resolve the issue as quickly as possible. In cases of confirmed loss or damage, we will offer a replacement or full refund.
Contact Us
For any shipping queries, please get in touch with our team:
– Email: info@kahhalehjo.com